Customer Service Representative

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Peoria, IL

Job status
Full time
Job description
HGS USA is now seeking Customer Service Experts for our customer experience center located in Northeast Peoria (Grand Prairie area).

We are proud of our world class customer service team!

We offer:
• Comprehensive health benefits options
• 401(k) with company matching
• Loyalty programs
• Company awards
• Incentive opportunities
• Professional training and career path development

You will provide support and education via telephone / chat / email to assist customers on how to use the mobile application to send and receive payments. You will become an expert in processing mobile electronic payments!

• Are you comfortable problem solving or dealing with technical issues?
• Do you enjoy interacting with customers on the phone or online?
• Do your coworkers see you as a hard working team player?
• Do you enjoy learning and improving?
• Do you enjoy teaching others?
• Are you interested in career growth?
• Would you like to become an expert regarding electronic payment processing?

If yes, then we would love to meet you!

Don't delay, we are interviewing now for our February and March new hire training classes. Paid training is provided!
Education requirements
• High school diploma or GED.
Experience requirements
• 2+ years customer service experience (for example, might include call center, specialty store, technical support, product support, teaching, banking)
• Comfortable with computers, mobile devices, mobile apps.
• Self motivated for learning.
• Ability to create a positive customer service experience.
• Excellent communications skills, both oral and written.
• Highly effective conversation skills (do not always need a script!)
Work hours
8-hour shift scheduling
• We operate 7 days per week
• We operate from 7:00 am until 10:00 pm
• We pay weekend / evening shift differentials

About us:
HGS USA is a global leader in business process management. For 40 years, HGS has been providing an intelligent solution approach to meet clients at their stage in the transformation journey. From traditional voice contact center services and web self-service, chat, text, and social customer service to back-office support and robotic process automation, HGS provides a best-in-class experience!

HGS is part of the multi-billion dollar conglomerate Hinduja Group. We take a true “globally local” approach, with over 44,854 employees across 75 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals.

Don't miss out...we are conducting massive interviewing now in order to hire 300+ new employees for our Peoria office. Apply today for an instant link to begin the interviewing selection process!

We are an Equal Opportunity Employer.